We want your dining room to be the perfect space for gathering. If your purchase does not meet your expectations, please review our return guidelines below.
- Return Eligibility: You may request a return for furniture items within 7 days of delivery. To be eligible, the furniture must be in its original, unassembled condition, and where applicable, in its original protective packaging.
- Custom or Assembled Items: Please note that custom-ordered furniture or items that have already been assembled by our team or the customer are generally not eligible for return unless they contain manufacturing defects.
- Damaged or Defective Items: We inspect every piece before it leaves our facility. If you receive an item with structural damage or manufacturing defects, please notify us within 48 hours of delivery. We require you to submit clear photographic evidence. Upon verification, we will arrange for a repair, a replacement part, or a full exchange at no additional cost to you.
- Refund Process: Once a return is approved and the item is inspected at our warehouse, we will initiate a refund to your original method of payment. Please note that for large furniture items, processing times may be longer than standard retail goods due to logistics.
- Shipping & Handling Fees: For returns not related to manufacturing defects, a restocking and return-shipping fee may be deducted from the final refund amount.